Industry Expertise · Small Business

Small Business IT Without the Headaches.

Managed IT, cybersecurity and cloud productivity for small businesses in Kingston and Eastern Ontario. Flat monthly pricing, local team, straight answers.

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4.9 (157 reviews)

Berj O.

Business Owner

"Acadian has been our IT partner for years. They're responsive, knowledgeable and care about our business. I can't imagine running our office without them."

Karim N.

Small Business Owner

"The staff at Acadian Computer Service have been exemplary in servicing my IT needs as a small business owner. They are prompt in responding, highly efficient in resolving issues and courteous throughout."

Richard C.

Storage Business Owner

"Acadian just finished fixing up the security system at our storage unit business. They booked us in quickly and showed up on time. The staff were professional and did a very clean, neat install. We worked with them to check each camera and confirm full coverage. Highly recommended."

Flat monthly pricing 60-minute response SLA No long-term lock-in Serving SMBs since 2001

The Challenge

You did not start a business to manage IT

Most small business owners we meet are already the CEO, the HR department and the default IT person. When something breaks, fixing it falls on the same person who should be closing sales or running payroll. Either nobody is really looking after the IT, or you've got a one-person shop you call when things go sideways and their response times are luck of the draw.

In the meantime, cybercriminals do not care how small your business is. They target SMBs because they know defences are thin, and a single phishing email can cost tens of thousands in fraud, downtime or ransom.

How We Help

A local IT team that has your back

We act as your IT department, or an extension of it, so you can stop being the default IT person. We monitor, patch, back up and protect your systems. We answer your staff when they need help, call your software vendor when there's issues and help you plan ahead so you're not surprised by technology problems.

Flat monthly pricing keeps costs predictable. No long-term contracts. When you call us you reach a local team that knows your environment, not a call centre. Canadian cloud backups and a 60-minute response SLA come standard.

Services for Small Business

The IT Stack Behind a Well-Run Business

Every service below is delivered by the same local Kingston team, priced and sized for small businesses.

Managed IT Services

Your outsourced IT department. Monitoring, patching and help desk under flat monthly pricing.

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Cybersecurity

Endpoint protection, email filtering and phishing training scaled for small business budgets and real threats.

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Microsoft 365

Secured Microsoft 365, Teams and SharePoint with proper setup, backups and support.

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Secure Data Backup

Tested backups of your files, email and accounting so a bad day never becomes a business-ending one.

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Business Phone Systems

Hosted cloud phone systems with voicemail to email and mobile softphones so your team stays reachable.

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On-Demand IT Support

Hourly and project work for businesses that need help now but are not ready for a full managed contract.

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How We Work

A Clear Process, From First Call to Ongoing Support

Most small businesses are fully onboarded within two weeks. We handle the handoff from your current provider so your team keeps working through the transition.

Free IT assessment

We sit down, get a feel for your network and tools and listen to what is working and what is not. No obligation, no jargon.

Remote or on site

Clear plan and pricing

We show you what we recommend, what it will cost and what it will fix. No jargon, no pressure.

Typically complete in 3-5 business days

Onboard and stabilize

We document your environment, lock down security, verify backups and train your team on what to expect.

Most SMBs are live in two weeks

Ongoing support and reviews

Flat monthly pricing covers help desk, monitoring and patches. We check in regularly and plan ahead.

Regular reviews, daily support

Common Questions

Small Business IT FAQ

Have a question that isn't covered? Get in touch. We're happy to talk through specifics.

01 How small is too small?

No size is too small to benefit from better IT. Fully managed IT does not always fit the smallest shops, but we can almost always put together a security and support bundle that makes sense, scaled to the size of your team and the risk you carry. The right plan for a three-person practice looks very different from a thirty-person firm, which is why we start with a free assessment.

02 What is the difference between managed IT and break-fix?

Break-fix means you pay when something breaks. Managed IT means we prevent things from breaking in the first place. With flat monthly pricing, we are on the hook to keep your systems running, and you know exactly what your IT costs each month.

03 Do you lock us into a long contract?

No. Our managed services agreements are month-to-month after an initial onboarding period. If we are not a fit, you can walk away. We keep clients because we do a good job, not because leaving is difficult or costly.

04 What if we already have someone doing our IT?

That is common. We can take over from an existing provider or work alongside an in-house person to cover gaps. We handle the transition cleanly and keep your business running through the handoff.

05 What happens if we get hit by ransomware?

Our job is to prevent that. We run layered defences, tested offsite backups and a practiced incident response plan that we can run tabletops against if your insurance carrier requires it. If the worst happens, we restore your files, email and accounting from clean backups usually within hours, and full system images the same day, without paying the ransom.

06 Can you help us move to the cloud?

Yes. Most small businesses we work with use Microsoft 365 for email, file storage and collaboration. We handle the migration from older setups, configure security properly and train your staff so the switch actually sticks.

07 Do you support remote and hybrid work?

Yes. We configure secure remote access, cloud file storage and identity management so your staff can work from home, the office or a coffee shop without compromising security.

08 How does your pricing work?

Flat monthly pricing based on the number of users, workstations and servers we support. No hourly fees for support, no surprise invoices when something breaks. You know exactly what your IT costs each month, which makes budgeting easier.

For Ontario Small Business

Your Local IT Department

Every small business client gets the same core IT foundation, sized and priced for SMBs that need reliable support without enterprise overhead.

Flat monthly pricing
Month-to-month agreements
Local Kingston team on every call
Proactive monitoring and patching
Backup, security and cloud in one package

Talk to Our Team

Get Started

Get Your Free IT Assessment

We'll review your current setup, identify the biggest risks and opportunities and give you a clear plan with flat monthly pricing. No pressure, no sales pitch.

Flat monthly pricing

Predictable costs, no surprise invoices, no hourly fees when something breaks.

Local team, not a call centre

Every call reaches a technician in Kingston who knows your business.

Plain English, not tech jargon

We explain what we find and what we recommend in language that makes sense.

Prefer to call? (613) 384-6735