Cloud Phone Systems

A Phone System That Just Works.

Cloud phone systems for Kingston businesses, built on a PBX platform we run and maintain ourselves. Reliable calls, mobile apps, business SMS and one local team to call when something needs to change.

Get a Phone Quote See What's Included

4.9 (157 reviews)

D. Mantell

Mechanical Designer

"I am a mechanical designer and my D drive disappeared with all of my work. Within an hour Acadian had told me the drive was fried and they were confident they could recover my files. They replaced it with a new SSD with everything on it, all in a day at a very reasonable price. I picked up right where I left off, like it never happened."

Berj O.

Business Owner

"Acadian has been our IT partner for years. They're responsive, knowledgeable and care about our business. I can't imagine running our office without them."

Richard C.

Storage Business Owner

"Acadian just finished fixing up the security system at our storage unit business. They booked us in quickly and showed up on time. The staff were professional and did a very clean, neat install. We worked with them to check each camera and confirm full coverage. Highly recommended."

Platform we host and operate ourselves Desk phones, mobile apps and SMS Full emergency E911 support Local Kingston team since 2001

The Problem

An old PBX in a closet nobody understands

The phone system was installed years ago by a vendor who is no longer in business. Adding a new user means a service call. Changing the after-hours greeting means a service call. The hardware is end of life and quietly waiting to fail.

Or you have a cloud phone system that nobody set up properly, calls drop randomly and your remote staff can't get the mobile app to work. The provider's call centre is a maze you can't navigate.

How We Fix It

Modern phones, local support

We host and maintain the phone platform, connect it to the telephone network and set up your handsets and apps. We also configure your network to prioritize calls and handle changes to users, greetings and call routing.

When something goes wrong, you contact the local team that manages your setup. We troubleshoot the phone system and coordinate with other providers when needed.

What's Included

What's Included in Your Phone System

We size the system to match your team, not the other way around. Then we keep it running.

Hosted Cloud Phone System

PBX platform we host and maintain ourselves, not a reseller's white label
Desk phones, softphones, mobile apps and paging speakers
Auto attendants, call queues and voicemail to email
Local Kingston numbers, number porting and per-extension E911 registration
Voice traffic and trunking tuned end to end for reliable call quality

Calling From Anywhere

Mobile apps for iPhone and Android
Desktop softphones for laptops
One business number across every device
Business SMS for texting customers from the same number
Remote and hybrid staff fully supported

Setup, Porting & Training

Number porting handled with no dropped calls
Call flows designed around your real workflow
Hands-on training for your team
Cheat sheets and quick references provided
Day-one support after the cutover

Ongoing Support & Changes

Add or remove users when staff changes
Adjust call flows, hours and greetings any time
Quick fixes for handsets and apps
One number to call when something is wrong
Local team that already knows your setup

How It Works

From Quote to Cutover in Four Stages

Every step is planned around minimising disruption to your business.

Audit

We review your existing call flows, headcount, network and how your team actually uses the phone today.

On-site or remote review

Design

Right-sized platform recommendation, hardware list and call flow design with auto attendants and queues.

Fixed pricing, no hidden line items

Cutover

We have you test every aspect of the new system so you know exactly what to expect before things go live.

Zero-downtime cutover, fully rehearsed

Training & support

Your team gets hands-on training and quick reference cards. We stay on call for the first week and beyond.

Local support, no call centre

Common Questions

Business Phone Systems FAQ

Something not covered here? Get in touch.

01 Do we need desk phones or can we just use mobile and laptops?

You can do either, or both. Some clients ditch desk phones entirely and run everything through softphones on laptops and mobile apps. Others keep handsets at reception, the warehouse and conference rooms. We'll recommend a setup that fits how your team actually answers the phone.

02 Will we lose calls during the switch?

No. Number porting is planned around your business hours and the cutover usually happens overnight or on a weekend. Both old and new systems run in parallel for a short window so a missed call never sits on a dead line. We've handled migrations for businesses from 5 team members up to 300.

03 What does VoIP cost compared to our old phone system?

Most clients save money on monthly fees and avoid the eventual hardware replacement that comes with on-site PBX systems. Cloud phones come with a per-user monthly cost that includes calling, voicemail, mobile apps and the features that used to be add-ons. We'll quote your specific situation so the comparison is apples to apples.

04 How is call quality on VoIP?

Good VoIP sounds better than traditional copper lines. We tune the PBX, the trunking and the Quality of Service settings so voice traffic gets the priority it needs. The common weak link is the client's internal network, undersized internet, poorly configured Wi-Fi or a missing QoS rule on the firewall. We'll work through those with you before go-live, and if we're managing the whole network we own the end-to-end experience.

05 Can we keep our existing phone numbers?

Yes. We port your numbers from your current carrier so customers and partners never see a change. Main lines, direct dials and toll-free numbers all come along.

06 Can we text customers from our business number?

Yes. Business SMS sends and receives texts from the same number your phone calls use, through our mobile and desktop apps. Useful for appointment confirmations, quick customer replies and staying out of the spam folder. MMS is supported where the carrier permits.

07 Do you support businesses outside Kingston?

Yes. We deploy and support phone systems across Eastern Ontario including Gananoque, Brockville, Napanee, Belleville and Prince Edward County. Cloud phones make remote staff and home offices easy too.

An Acadian technician working on a network rack with a laptop

Pairs With

Managed IT Services

A phone system is only as good as the network it runs on. Most clients pair their phones with managed IT so the same team looks after the firewall, switches and Wi-Fi the calls depend on.