(613) 384-6735
Acadian Computer Service

All-Inclusive IT Support

Your IT Department,
Without the Overhead.

All-inclusive IT support for Kingston and Eastern Ontario businesses. One flat monthly fee covers your help desk, 24/7 monitoring, cybersecurity and a local team that already knows your setup.

Get a Free IT Assessment See What's Included
4.9 (154 reviews)
Flat monthly pricing, no surprises Local Kingston team since 2001 24/7 monitoring and threat response Cybersecurity included in every plan
The Problem

Break-fix IT is costing
more than you think

Every time something breaks, you call someone, wait for them to show up and pay by the hour. One bad month with a server failure or ransomware incident can blow through your entire IT budget.

Meanwhile, outdated software, missed patches and weak security pile up in the background. Most businesses don't find out until after a breach, a failed insurance audit or a day of lost productivity.

How We Fix It

Managed IT replaces
the guesswork

We monitor your environment around the clock, apply security patches on schedule, manage your vendors and keep your team productive for one flat monthly fee.

The same core technicians handle your account every time. They visit your office, see the workarounds your staff are stuck with and bring back ideas to fix them. When your team calls, they reach our Kingston office directly. No ticket queues, no call centres.

What's Included

Everything in Your Managed IT Plan

No hidden fees, no add-on surprises. This is what your flat monthly rate covers.

Help Desk & Support

  • Direct phone and email access to our Kingston team
  • Remote and on-site support included
  • Fast, simple process to log and track support requests
  • One hour response target on critical issues during business hours
  • No per-ticket fees or hourly charges

Monitoring & Maintenance

  • 24/7 network and server monitoring
  • Proactive alerting catches issues early
  • Automated patch management on schedule
  • Hardware health tracking and lifecycle planning
  • Regular performance reporting

Security & Compliance

  • 24/7 human-led threat response that isolates accounts and systems before damage spreads
  • Endpoint protection across every device
  • Email security with spam and phishing filtering
  • Security awareness training for your staff
  • Insurance and compliance documentation

Strategy & Planning

  • Consistent technicians who learn your systems and your team
  • On-site visits, not just remote tickets, so we see how your staff actually work
  • Periodic technology reviews to plan improvements
  • Technology roadmap that matches your business goals
  • Full vendor management, we make the calls for you
  • Employee onboarding and offboarding
Getting Started

From First Call to Fully Managed

Most businesses are fully onboarded within two weeks.
We handle everything, including the handoff from your current provider.

1

Free IT assessment

We audit your network, security posture and hardware. No obligation, just a clear picture of where things stand.

Typically completed in 2-3 business days

2

Custom plan and pricing

A clear proposal with flat monthly pricing. You know exactly what's covered and what it costs before you commit.

Proposal delivered within one week

3

We handle the transition

We coordinate with your current provider to gather credentials, documentation and access. Your team doesn't lift a finger.

We manage the entire handoff process

4

Go live with full support

Monitoring deployed, your team introduced to our support process and we're on call from day one.

Most clients are live within two weeks

Common Questions

Managed IT FAQ

Something not covered here? Get in touch.

01 Is cybersecurity included or is that separate?
Cybersecurity is built into every managed IT plan. Endpoint protection, email filtering, patch management, security awareness training and 24/7 human-led threat response are all part of the bundle. For regulated industries or higher-risk environments we scale the security stack up to match, inside the same flat monthly plan, so you don't end up chasing separate invoices for the protection you actually need.
02 Will we be locked into a long-term contract?
We want our partners to work with us because we're doing a great job. We don't enforce minimum agreement lengths. The only exception to our month to month service agreements are software subscriptions that may enforce a yearly license such as Microsoft 365.
03 What areas do you cover outside Kingston?
We serve businesses across Eastern Ontario including Gananoque, Brockville, Napanee, Belleville and Prince Edward County. Remote support is available anywhere. On-site visits are included for clients within our service area.
04 How fast can we expect a response for urgent issues?
We target a one hour response on critical issues during business hours and most are being worked on within minutes. Non-urgent requests are typically handled the same business day. After hours, our security operations team responds to identity and threat incidents around the clock, so account takeovers and active threats get shut down immediately even at 2am.
05 Do you work with our specific line-of-business software?
Very likely. We've been supporting businesses across many industries for decades, from industry-specific practice management tools to specialized CNC machine software. Chances are high we've seen it before. If we haven't worked with your specific tools, we'll learn them and document them in our library so the next technician on your account picks up right where the last one left off.
06 What's the difference between managed IT and break-fix?
Break-fix is reactive. Something breaks, you call, you pay by the hour. Managed IT is proactive. We monitor your systems 24/7, apply updates, prevent problems and include all support in a flat monthly fee. Most clients find managed IT more predictable and less expensive over time.
07 How does this compare to hiring internal IT staff?
A full-time IT hire in Ontario runs $60,000 to $90,000 in salary alone, plus benefits, training and tools. That gets you one person with one skill set who takes vacations and sick days. Managed IT gives you a full team with specialists in networking, security, cloud and support for a fraction of the cost.
08 What devices and systems are covered?
Workstations, laptops, servers, network equipment, firewalls, printers and mobile devices. If it's connected to your network and your team uses it to work, it's covered. We do a full inventory during onboarding so nothing gets missed.
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Get Started

Get Your Free
IT Assessment

We'll review your current setup, identify risks and give you a clear plan with flat monthly pricing. Most assessments are completed within a week.

No obligation

The assessment is free. If we're not the right fit, we'll tell you honestly.

Fast turnaround

Assessment in 2-3 days. Proposal within a week.
Most businesses are live in two weeks.

Plain English, not tech jargon

We explain what we find and what we recommend in a way that makes sense.

Prefer to call? (613) 384-6735

Request Your Free IT Assessment

We typically respond within 2 hours during business hours.