(613) 384-6735
Acadian Computer Service

Pay-As-You-Go IT Support

IT Help Without
The Long-Term
Commitment.

Hourly IT support for Kingston small businesses. When you call, you are talk to a technician right away. No ticket queues or contracts needed. Most issues are triaged and underway the same day.

Request Help Now See What We Cover
4.9 (153 reviews)
No contracts, no retainers Remote, on-site or drop-off help Clear hourly rates, labour range quoted up front Talk to a technician, not a dispatcher
The Problem

Something is broken
and you need it fixed today

A photographer's computer died and you need the photos off it before the weekend. A contractor clicked through a run of suspicious emails and is not sure if the machine is compromised. The office wifi keeps dropping. The printer refuses to connect to the laptop someone bought last year. Your usual computer guy stopped returning calls.

You do not need a monthly contract. You need someone competent who answers the phone, gives you a fair quote and makes the problem go away today.

How We Fix It

Call us. We'll have your systems working right away

When you have an issue, you let us know, we triage and either fix the problem remotely or come on site. You pay just for the time used with clear up-front quoting. Larger jobs get a pre-approved labour range up front so you know the ballpark, and we only bill for the time we actually used.

No commitments. No monthly fee. If you want to keep using us as your on-call IT person, that's great! If you decide later that managed IT makes more sense, we make that easy too.

What We Cover

Local On-Demand IT Support

A single device, a whole office or a one-off project. Same clear rates, same local team.

Help When You Need It

  • Hourly rates, no monthly retainer
  • Remote support, on-site visits or drop it off at our office
  • Call direct and reach a technician, not a dispatcher
  • Fast response during business hours
  • Clear quotes before larger work begins

Common Support Requests

  • Slow or unresponsive computers
  • Email and Microsoft 365 problems
  • Wi-Fi, network and printer issues
  • Data recovery from a dead or dying computer
  • Potential malware detection & cleanup

Projects and One-Off Work

  • New computer, laptop or server setup
  • Hardware repairs including Mac and PC screen replacements
  • SSD upgrades and older device refreshes
  • Small office moves and network rewiring
  • Microsoft 365 cleanup, audits and second opinions
  • Free on-site visit to scope larger projects, no obligation

When You Need More

  • We document your environment as we go, so nothing gets lost
  • Start with one service, add others later when it makes sense
  • Eventually bundle everything for simpler billing and better security
  • Easy upgrade path to managed IT when your team outgrows break-fix
  • No pressure to sign, just honest advice when it fits
How It Works

From Phone Call to Fixed

Simple, fast and convenient. No tickets disappearing into a queue.

1

Call or email

You tell us what is broken. Talk to a technician directly, not a dispatcher. No waiting on hold or in a ticket queue.

2

Triage and quote

We talk through the issue and give you a pre-approved labour estimate. If the scope turns out bigger when we arrive, we stop and talk first. No surprise invoices.

3

Repair

Remote, on-site, in our office or a mix of all three. We work through the issue, keep you in the loop and tell you when it is done.

4

Invoice

You get billed for the time used. Clear hourly rates with 30-minute increments. No monthly fees and no contract in the way.

Common Questions

On-Demand IT Support FAQ

Something not covered here? Get in touch.

01 Do I need to sign a contract?
No. On-demand support is hourly and pay-as-you-go. You call when you need us, we help, we invoice for the time. No retainers, no monthly minimums and no surprise commitments.
02 How fast can you respond?
Most issues get a response within an hour during business hours. We can work with you using remote support tools immediately, or schedule a time to come on site and resolve the issues you're having. For clients in the Greater Kingston area, this usually means we'll can have a tehcnician at your office same day.
03 Will you take on a one-time job?
Absolutely. A single computer rebuild, a printer that won't connect, a one-off Microsoft 365 cleanup, a server migration. If it has a beginning and an end, we'll handle the project start to finish.
04 Do you support Mac and Windows?
Yes. Windows, Mac, Microsoft 365, Google Workspace and most common business software. We also do hardware repairs including screen and battery replacemnets for both windows and Mac laptops. Most IT shops either won't help with hardware repairs, or ship your devices out of town leaving you unable to work while repairs are completed. All of our repairs are done in-house.
05 What about after-hours emergencies?
On-demand support is a business-hours service. If you call overnight or on a weekend, your voicemail gets returned when we are back in the office. Managed IT clients get more than that. Security alerts are monitored 24/7 and our technicians are paged by cell, text and email so a real person is always looking.
06 Where do you provide on-demand service?
Kingston and surrounding Eastern Ontario including Gananoque, Brockville, Napanee, Belleville and Prince Edward County. Remote support is available anywhere that you have a reliable internet connection.

Looking for Ongoing Support?

Managed IT Services

On-demand is great for occasional issues. If your team has grown past 10 people or juggling service requests is becoming a headache, a flat monthly managed IT plan usually costs less and stops the fires before they start.

  • Proactive & preventative support
  • 24/7 monitoring & alerting
  • Predictable flat monthly pricing
Compare Managed IT

Free assessment, no pressure.

Get Help

Need Help Right Now?

Let us know the issues you're facing and we'll help.
Most issues are resolved the same day.

Same-day response

We'll work to diagnose your issue and have you up and running fast.

No contracts required

Pay for the time used, by the hour, with a pre-approved labour range for larger jobs.

Trusted local IT support

Kingston-based team that's been doing this since 2001.

Call us directly: (613) 384-6735

Tell Us What's Broken