(613) 384-6735
Acadian Computer Service

Residential IT Support

Technology
Headaches
Handled.

In-home tech support for Kingston families. Slow computers, Wi-Fi headaches, smart home setup, virus cleanup and friendly help that explains things in plain English.

Book a Home Visit See What We Help With
4.9 (154 reviews)
In-home appointments Plain language, no jargon Patient with all comfort levels Local Kingston technicians
The Problem

Tech that should be
helping is making life harder

The laptop takes ten minutes to start. The Wi-Fi cuts out in the kitchen. The new printer won't talk to the iPad. There's a pop-up that says you have a virus. You're not sure what to do or how to fix any of it.

You don't want to drive across town and queue at a big-box store. You want a real person to come to the house, sort things out and explain the issue without making you feel silly.

How We Fix It

A friendly local technician
who comes to you

We come to your home, look at what is actually wrong and fix it. We explain what we did in plain English and show you the simple things you can do yourself next time. No condescension, no upselling.

Same team has been doing this in Kingston since 2001. Many of our residential clients end up recommending us to their workplace because they know we'll keep things running smoothly.

What We Help With

Reliable Tech Support for Your Home

If it has a screen, a wire or a Wi-Fi password, we can probably help.

Computer & Device Help

  • Slow Windows and Mac tune-ups
  • Virus and malware removal
  • New computer setup and data transfer
  • Software installs and updates
  • Printer and scanner setup

Home Wi-Fi & Network

  • Wi-Fi dead zone fixes
  • Modem and router upgrades
  • Mesh networking for larger homes
  • Smart home device connectivity
  • Internet provider troubleshooting

Smart Home & Streaming

  • Smart TVs, Apple TV and streaming sticks
  • Google Home and Alexa setup
  • Smart thermostats and doorbells
  • Security camera systems
  • Untangling the apps and accounts

Honest, Friendly Help

  • Plain-language explanations, no jargon
  • Fair hourly rates with clear quotes
  • We charge for technician time, not time spent watching progress bars
  • We'll teach you what we did if you want
  • Patient with all comfort levels
How It Works

Simple. Friendly. Done.

No tickets, no portals, no hold music. Just a real person who shows up.

1

Call or email

Tell us what's going on. You'll be connected with a local technician during business hours, not a call center.

Same-day callback typical

2

Book a visit

We agree on a time that works for you. Most in-home appointments are same-day or next-day.

Flexible scheduling during business hours

3

Fix it on site

We come to your home, sort out the problem and walk you through what we did so you know what to do in the future.

Most visits are 1-2 hours

4

Transparent billing

You're billed based on time used. No contract needed. Card, e-transfer and cash - whatever's easiest for you.

No surprise charges

Common Questions

Residential IT Support FAQ

Something not covered here? Get in touch.

01 Do you come to my home or do I bring it to you?
Both work. For Wi-Fi issues, smart home setup or anything that needs to plug into your home network, we come to you. For a slow laptop or virus cleanup, you can drop it off at our Kingston office. Drop-offs brought in the morning are usually ready by afternoon.
02 Can you help with my elderly parent's computer?
Absolutely. We work with seniors regularly and we are patient. We can come to their home, set things up, walk through how to use new devices and remove the apps and pop-ups that confuse things. We will also help spot scams and put protections in place.
03 I think I have a virus. What should I do?
Do not click anything else, do not call any phone numbers that pop up on the screen and turn off Wi-Fi or unplug the network cable if you can. Then call us. Most of the 'your computer is infected' pop-ups are scams, but real malware does exist. When we work on it, we run a deeper scan with professional endpoint detection tooling alongside a traditional antivirus sweep. If anything concerning lingers, we talk through if a proper backup and clean reload is worth the peace of mind.
04 Can you help me set up a new computer?
Yes. We move your files, contacts, photos and bookmarks from the old machine, install the apps you actually use, set up email and printers and get you signed in everywhere. You sit down to a computer that's ready to go. We are also happy to source your next computer or laptop with many great new or refurbished options available.
05 Do you work with Apple as well as Windows?
Yes. Mac, iPad, iPhone, Windows PC, Android. Most home tech problems are the same regardless of brand: Wi-Fi, accounts, backups and the small annoyances. We'll handle whichever ecosystem you live in.
06 What about Wi-Fi that doesn't reach the basement?
Very common. Usually the fix is repositioning the modem, upgrading the router or installing a small mesh system so the signal covers the whole house. We'll come check signal strength room by room and recommend the right size for your space.
07 Where do you offer in-home service?
Kingston and surrounding Eastern Ontario including Gananoque, Brockville, Napanee, Belleville and Prince Edward County. Call us with your postal code and we'll confirm.

Pairs With

Residential Starlink Installs

Live somewhere with bad rural internet? Starlink solves it. We do residential installs in Kingston and across Eastern Ontario, including the dish, the cabling and the home network.

  • Site survey and dish placement
  • Cabling and home network setup
  • Wi-Fi tuned for the whole house
Learn About Starlink

Real internet for rural homes.

Book a Visit

Need a Hand
With Your Home Tech?

Tell us what's going on. We'll offer advice and schedule a time that works for you.

In-Home or Our Office

In-Home visits are often able to be scheduled the same day as your request.
For drop-off at our office, we're staffed 8-5 Monday-Friday.

Patient and friendly

We work great with seniors, with kids and with everyone in between.

Honest pricing

Fair hourly rate with clear quotes on bigger jobs. No surprises.

Prefer to call? (613) 384-6735

Book a Home Visit

We typically respond within 2 hours during business hours.