613-384-6735 acadian@acadiancs.com

Your Managed IT Support Experts

IT Security & Support for the Eastern Ontario and the Greater Kingston Area

IT Security Comes Standard

If there’s one constant, it’s that technology is constantly changing and evolving. Keeping ahead of new cybersecurity threats and managing your organization’s technology needs can be a daunting task for any organization. Hiring and managing in-house IT staff is often simply not feasible or diverts valuable resources away from your core business efforts. Neglecting technical support can quickly leave your company vulnerable in an increasingly connected world.

As a leading Managed Service Provider (MSP) serving the Eastern Ontario and the Greater Kingston Regions, Acadian Computer Service works with organizations of all size to build the right solutions to solve their specific IT challenges. We pride ourselves on being a true IT partner, working with your team to fully understand your business requirements, challenges, and risks. This lets us provide the tools, support, and peace of mind your business needs to thrive.

Our Managed IT Service packages include unlimited in-person and remote helpdesk support, the full Microsoft 365 suite configured to keep your organization productive and protected, all the necessary security tools and training for your individual staff members all at one monthly cost. This guarantees there are no surprise costs for your business and there’s never a question of if it’s ‘worth contacting IT for support’.

Rapid Response When It Matters

As a local, family-owned business, we can provide response times that many larger service providers simply can’t match. Our clients never have to wait on hold, talk to an answering service or hope that their ticket gets reviewed quickly.

We stand by our service level agreement (SLA) to make sure your issues are resolved right away either using remote support tools, or through an in-person visit by one of our technicians. This lets you focus on your growing your business knowing that any support requests will be handled with the urgency and attention they deserve. 

You will always be kept informed of what’s happening in your business with Monthly service reports, regular technology business reviews and access to a dedicated client service manager to review issues with. Our client’s love that when they call or click for support, they’ll be dealing with a regular technician who knows them and their company.

 

Free Assessment

It’s our job to make sure your business is empowered by the technology you use rather than being restricted or frustrated by it. Do you have a ongoing issue with your network, already have an IT Service Provider but want to make sure everything is properly secured?  

Acadian is happy to provide free consultations and free security assessments to any business in the Greater Kingston Area and South-Eastern Ontario Region. Just fill out the contact form below, or give us a call at 613-384-6735

Why Choose a Managed Service Provider?

 

Eliminate Downtime

With unlimited in-person and remote support included in all of our managed it support contracts; our goals are aligned. Anything that we can do to prevent downtime and additional service requests means improved productivity and uptime for your organization and reduced burden on our support teams.

We accomplish these goals through diligently ensuring all security updates & preventative maintenance is done outside of your office hours and that we are alerted immediately when a potential issue is detected. We often resolve these problems before your staff even know they exist! Any issues we resolve are turned into support articles or automated scripts to apply to all our other clients to further improve response times.

Compliance, Simplified

Acadian is passionate about maintaining accurate documentation and incident response plans for all our clients. By aligning all our tools, training, and documentation with the NIST 2.0 Cyber Security Framework, it ensures you’ll rest easy when it comes time for your insurance renewal. By properly enforcing these security policies across all areas of your IT network it drastically reduces risks while also giving clear plans and processes for response if a breach ever were to happen.

Predictable IT Costs

As your business changes and grows, it is so nice to be able to accurately predict your costs. With us acting as your locally owned Managed Service Provider (MSP), you’ll always have a solid plan for the future. Clearly defined costs per location, workstation or user are always provided and as part of our regular business technology review sessions we’ll make sure we’re on the same page regarding potential system replacements, upcoming projects, or changes to the software your team operates with.

Easily scale the size of your team without worrying about surprise IT costs with a single predictable monthly bill for all of your IT support and license requirements.